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Customer Service Lead

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


56151 South M-51 - Dowagiac, Michigan 49047

Job Description:

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here’s what you’ll do:

  • Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

  • Manage the rotation of breaks and lunches on the front-end.

  • Ensure priority service is maintained by calling for additional cashiers when there are more than two customers in line.

  • Assist cashiers with transactions as needed

  • Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

  • Knowledgeable of product locations in the store.

  • Know the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

  • Train others to perform all department activities and functions.

  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

  • Handle spoiled/damaged products per established guidelines.

  • Maintain a clean, attractive and well stocked department.

  • Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

  • High School Graduate or Equivalent (GED).

  • Proficient Computer (email, spreadsheets, etc.).

  • Ability to read, write, comprehend, and interpret documents.

  • Accounting/Bookkeeping skills.

  • Interpret/Analyze Financials.

  • Develop/ Manage Budgets.

  • Delegate/Direct/Implement.

  • Suggestive Selling/Knowledge of Products.

  • Detail Oriented.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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Join Our Family

At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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