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Lead, Personal Shopper

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


6425 28th St SE - Grand Rapids, Michigan 49546

Job Description:

Position Summary:

This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.

Here’s what you’ll do:

  • Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.

  • Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).

  • Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction

  • Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.

  • Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).

  • Report customer issues, shorts, overages, damages to store management immediately.

  • Research and resolve customer complaints/problems in an appropriate and timely manner.

  • Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met.

  • Responsible to provide focused and effective customer service.

  • Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.

  • Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.

  • Follow all PPE and Safety Guidelines

  • Follow all Food Safety and Cleaning Expectations

  • Follow Guest Experience Guidelines

  • May be assigned tasks in other departments based on customer experience need

  • Additional responsibilities may be assigned as needed

Here’s what you’ll need:

  • High school diploma or GED (preferred)

  • One year of retail or related experience preferred.

  • Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.

  • Strong organization and prioritization skills.

  • Ability to make decisions and solve problems.

  • Good leadership and training skills.

  • Ability to develop knowledge of products and store layout for efficient picking procedures.

  • Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).

  • Ability to work a flexible schedule based on the needs of the department.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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Join Our Family

At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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