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Supervisor, Logistics Account

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


5752 Wheeler Rd, - Indianapolis, Indiana 46216

Job Description:

Position Summary:

This role is responsible to oversee a team in the sourcing, securing, and managing of high-level strategic transportation needs for existing Blue Ribbon Transport (BRT) customers. The Supervisor of Dedicated Accounts will work to understand each customers’ business needs and will collaborate with the account management team to ensure the development and implementation of solutions to bring value added service to each customer.

Here’s what you’ll do:

  • Provide account leadership including coordination of internal analytical, strategic and technical resources to deliver on each customer’s needs and expectations.

  • Understand each customers’ business needs and participate in solution development. Effectively communicate solutions to customers, account managers, and members of management.

  • Facilitate all aspects of staffing management including hire, develop, retain, train, and hold accountable a team of account management personnel.

  • Sourcing and securing freight opportunities.

  • Interacts at the C-level, VP level and Director level within accounts.

  • Creates and leads effective high-level presentations including monthly executive summaries, regular business reviews and strategic planning including SAPs and SOPs.

  • Develop and maintain strong customer relationships within each assigned customer.

  • Grow existing accounts by sourcing and securing new opportunities from within each customer.

  • Acts as a resource to the Business Development team in the Blue-Ribbon Transport proven process.

  • Have a broad knowledge of truck markets/pricing and negotiate rates with customers.

  • Additional responsibilities may be assigned as needed

Here’s what you’ll need:

  • Bachelor's Degree (Required) or equivalent Account Management Experience

  • Three Years' experience in Account Management in a brokerage or third-party logistics (3PL) environment.

  • Two years supervisory experience.

  • Strong written and verbal communication skills and customer service skills.

  • Strong organizational, prioritization and problem-solving skills.

  • Basic proficiency in MS Office (Word and Excel) and other desktop software.

  • Ability to multi-task in completing and prioritizing scheduled activities along with random activities.

  • Must have the ability to work in a fast-paced unique team environment.

  • Must be detail-oriented and must meet scheduled deadlines.

  • Hands-on Leadership style is a must.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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