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Manager, Coffee Shop

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

2900 Burlingame Ave SW - Wyoming, Michigan 49509

Job Description:

Position Summary:

This role is responsible for leading all associates in the efficient and profitable operation of the coffee shop. Responsible for managing day-to-day operations, maintaining high standards of quality and ensuring a positive environment which provides consistent fast, efficient and friendly service for customers. Achieves sales and profit goals established for the department.

Here’s what you’ll do:

Ensures and is accountable for profitability of the department by growing sales through the delivery of top-quality products and controlling costs of goods, inventory levels, labor, supplies and expenses.

Oversees all cash management functions.

Able to perform all POS duties, preparation of food and beverages according to standard procedures, including opening and closing procedures.

Maintains proper loss prevention standards, reviewing cash handling procedures and managing inventory.

Maintains a clean, well-merchandised store.

Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.

Ensure positive guest experience in all areas; respond to complaints and encourage customer feedback.

Responsible for department management including staffing, training, scheduling, performance management and career development of associates, and developing and monitoring department goals.

Develop and monitor department budget as required.

Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

High School Diploma (Required) or equivalent (GED).

Two years restaurant/food service experience required with at least one year in a lead or supervisory role.

Food Safety Certification (SERV Safe) is completed within 3 months required.

Self-discipline, initiative, leadership ability and outgoing attitude.

Ability to motivate associates to work as a team to ensure that food and service meet appropriate standards.

Ability to multi-task and problem solve.

Good communication skills for dealing with a diverse staff.

Ability to meet gross margin and profitability.

Vendor negotiation skills.

Excellent oral and written communication skills.

Ability to interact with a variety of customers and respond effectively to their needs.

Ability to interpret and adhere to sanitation and food safety standards.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

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As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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