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Retail Training Specialist

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

5019 Grover Street - Omaha, Nebraska 68106

Job Description:

Position Summary:

Responsibility is to provide direction and support to retail Customer Service Managers and associates to drive exceptional customer service on our front ends and monitor success of store performance, help develop and implement new processes, procedures, and programs to increase productivity, and assist in new and re-model store opening, set-up, training and operations.

This position supports retail locations in North Dakota, South Dakota, Nebraska, Minnesota, and Iowa. Travel to retail locations in these states is a requirement of this position.

What you will do:

  • Build, lead support, and develop teams that oversee our front-end operations in multiple retail locations.
  • Coordinate required training amongst many retail store locations. Support retail locations in North Dakota, South Dakota, Minnesota, Nebraska, and Iowa. Additional locations as needed.
  • Identify training opportunities and the needs across the retail organization by partnering with retail store leadership teams.
  • Assure that proper training materials are being used and are consistent throughout the company.
  • Train, develop and grow department leadership in all retail locations.
  • Coach and mentor up and coming future leaders.
  • Work to identify candidates for “Train the Trainer” program.
  • Ensure front end associates are delivering exceptional customer service to our guest.
  • Assure that all alcohol and tobacco compliances are being trained and followed.
  • Work on special projects, remodels, grand opening, acquisitions, new POS systems.

Responsibilities:

  • Strong organizational, interpersonal, and problem-solving skills
  • Entrepreneurial mentality with experience customer service focused environment
  • Strong leadership skills and the ability to coach and mentor team partners with professional maturity.
  • Requires working knowledge.
  • Uses prescribed guidance.
  • Moderate guidance and direction
  • May be given smaller projects to broaden capabilities.
  • Exercise judgment using past practice as reference.

What You’ll Need:

  • Bachelor’s Degree (Required) in Education, Human Resources, Organizational Development, or related field preferred, or equivalent combination of education and/or experience.
  • 5-7 years of professional experience in Learning, preferably in a retail environment.
  • Prior management experience preferred.
  • Ability to build strong partnerships across functional areas.
  • Excellent written and verbal communication and presentation skills with the ability to communicate effectively at all levels of the organization.
  • Experience with implementing training strategies.
  • Ability to work on multiple projects in a fast-paced environment with the ability and credibility to work through all levels of the company as a business partner and change agent.
  • Ability to travel to retail locations in North Dakota, South Dakota, Nebraska, Minnesota, and Iowa. Travel to Byron Center, Michigan for meetings as required, and other states as assigned.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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Join Our Family

At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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