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Technician, Depot Maintenance

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


537 76th St Sw - Byron Center, Michigan 49315

Job Description:

Position Summary:

This role is responsible to coordinate the depot maintenance function for Electronic Payment Systems (EPS) equipment, label printers and handheld devices. Maintains appropriate inventory levels to ensure parts are available as needed. Participates in the setup, testing and delivery of IT equipment for projects as requested.

Here’s what you’ll do:

  • Coordinate the timely repair of EPS equipment, label printers and handheld devices; track equipment received for repair, document repairs needed, facilitate repairs with necessary vendor(s), send equipment for repair, and track the receipt and repairs for the fixed equipment.

  • Administer the Service Desk Express (Cherwell) system database to ensure accurate inventory tracking to include new inventory parts, moving inventory, assigning incoming parts to accurate store location, and updating the setup/vendor of parts in the event of changes.

  • Provide reports for customer billing based on inventory location.

  • Maintain appropriate inventory levels to ensure parts are available as needed and order parts for retail technicians/retail locations.

  • Verify pricing through quote process and assist with negotiating prices and/or new vendors working with department management accordingly.

  • Provide basic support to end users to ensure optimal utilization of business systems and may provide training to cross-functional IT associates.

  • Assist IT team members by staging and setting up equipment for projects as requested.

  • Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

  • High School Diploma (Required) or equivalent combination of education and/or experience.

  • One year IT Support experience preferred.

  • Good written and verbal communication skills; and good customer service skills required.

  • Good organization, planning, attention to detail and data entry skills.

  • Must be able to learn/understand IT functions and cross-department dependencies.

  • Knowledge of various products/equipment and knowledge of purchasing and ordering preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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