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Sr. Export & Import Coordinator

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


1133 Kingwood Avenue - Norfolk, Virginia 23502

Job Description:

Position Summary:

This role is responsible to coordinate the export van planning of containers, Department of Defense bookings and related customer communications. Provides administrative support for the Export Operations and oversees the documentation generated and required for exporting goods.

Here’s what you’ll do:

  • Experience in a customer service, logistics, planning or scheduling role

  • Knowledge of export logistics terminology (Vessel Bookings / INCO terms)

  • Supervises Import/Export related activities and requirement for smooth execution of order replenishment process (customs clearance, road & sea international transportation booking) be it outsourced or in-house

  • Dedicated contact (business partner) for a defined set of customers for order management

  • Reviews orders for completeness, export compliance and company policies

  • Monitors orders for timely delivery and works with suppliers to expedite

  • Maintains orders for expediting or special ordering

  • Maintains holiday, OTB, special promo order files

  • Timely invoicing and control of additional costs

  • Adhere to global and local procedures and standards when handling the tasks

  • Set up priority to the most business critical and important issues

  • Determining export requirements and prepare and review required type of authorization, ensuring timely submittal to the appropriate government agency

  • Responsible for communication with export customers

  • Participate in meetings with customers

  • Follow up customer volumes, asking for more

  • Manage communication within the company, with other departments, transshipments, and discharge ports etc. to solve client’s issues

  • Take ownership and additional responsibility in solving day-to-day issues

  • Must be proficient with standard computer applications such as Microsoft Office, Internet Explorer, and an email program such as Microsoft Outlook or Excel

  • Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

  • Strong understanding of overall supply chain strategy.

  • Ensure compliance with and understand domestic and international shipping requirements

  • Familiar with document flow for international shipping documents, Export/Import regulations Experience of import and export of chemicals will be preferred

  • Excellent computer skills and good knowledge of Microsoft Office application

  • Team player and have the ability to work in a team environment

  • Detail and task oriented and ability to multi-task

  • Familiar with International Air Transport Association (IATA) regulations, policy, government relations, business or some knowledge and application of import/export trade regulations

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must frequently sit, walk and stand, use hands to handle, grasp, and twist objects, tools, or controls, and use both feet for repetitive movements as in operating foot controls. Must frequently walk, talk, crouch, kneel, bend, stoop, twist, and reach with the hands and arms. Ability to lift up to 75 pounds with assistance as needed. While performing the duties of this position, employees are subject to a warehouse environment and may frequently be exposed to changes in temperature and humidity based on assignment. The noise level in the work environment is usually moderate to high. Employees must be able to work weekends, holidays, days and night hours, and overtime as necessary and as assigned, and must be able to work in the condition specified for 8-10 hours shift as assigned. Travel requirements vary by assignment.


As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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