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a man in a vest standing in front of a truck for SpartanNash

Dispatcher/Route Analyst

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

This position is 3rd shift Monday, Tuesday, Thursday, and Friday

This role is responsible for ensuring on-time, safe and efficient delivery of product to customer locations. This is accomplished by scheduling and directing drivers to ensure department efficiency, on-time and safe delivery to retail customers, monitoring all routes for customer orders, analyzing delivery data and customer service levels and making appropriate adjustments to meet customer needs.

Here’s what you’ll do:

  • Understand labor scheduling process and work schedules to achieve maximum retail service within available DOT hours by making specific driver and tractor assignments.

  • Monitor driver logs for compliance with break times; partner cross-functionally on DOT compliance (i.e., DOT physical re-certifications, driver's license renewals, random drug screenings, paperwork completion).

  • Sort and route customer loads, same day and next day delivery as well as backhauls through the routing and scheduling software system.

  • Communicate with drivers and customers regarding concerns, delays, changes and resolve as necessary.

  • Assign daily work assignments and hold associates accountable to perform these activities in adherence with the labor contract.

  • Coach, counsel, and train associates on proper methods and procedures to ensure completion of the job in a satisfactory manner.

  • Document associate activities according to procedure and participate as necessary in the progressive discipline process.

  • Assist supervisor with union grievances, contractual adherence, and associate concerns.

  • Ensure daily and weekly reports are completed timely.

  • Monitor key performance indicators (KPIs) for effectiveness.

  • Make recommendations to ensure financial and service goals are met.

  • Analyze customer delivery schedules working with cross functional teams to ensure the most cost-efficient routes and load density goals are achieved.

  • Communicate and coordinate routing activities with customer service, MIS, dispatch, warehouse and customers as needed.

  • Work with customer service to coordinate special deliveries, add-ons, backhauls, store requests for delivery changes, transfers to and from locations, etc.

  • Ensure that all customer communication is logged timely and accurately.

  • Review all fleet equipment and person on-the-job injury accidents with supervisor and safety compliance manager.

  • Participate in investigations as required.

  • Complete and distribute reports and recommendations of findings, prevention and/or disciplinary action.

  • Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

  • Bachelor's Degree (Required) in Logistics, Supply Chain Management or related field or equivalent combination of education and/or experience.

  • Three years experience in logistics/transportations/or supply chain operations.

  • Familiarity with dispatch software (CAMS), routing software (JDA) and on-board computers (Omnitracs, Cadec) preferred.

  • Strong written and verbal communication skills; ability to develop positive working relationships with both internal and external customers.

  • Strong organizational, prioritization, analytical and multi-tasking skills.

  • Strong decision-making, problem solving and time management skills.

  • Ability to work under pressure with strict timelines.

  • Proficiency in MS Office (Word, Excel and PowerPoint).

  • Experience with labor agreements preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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