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Load Planner

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


5752 Wheeler Rd, - Indianapolis, Indiana 46216

Job Description:

Position Summary:

This role is responsible to plan inbound orders into Company distribution centers, consolidating orders for cost savings while maintaining service levels; works with carrier partners, internal and external customers and distribution center personnel. Identifies and analyzes opportunities to increase inbound freight handling, selecting the most cost-effective fleet/carrier and utilizing contracted rates based on revenue and volume. Ensure high quality, cost effective and timely logistics services that meet customer expectations and business objectives.

This role offers a hybrid schedule at our office in Indianapolis, IN.

Here’s what you’ll do:

  • Determine the most efficient, economical and cost effective routes and shipping methods utilizing planning and optimization software and established fleet/carrier rates.

  • Consolidate, plan and submit inbound orders to fleets/carriers using the Transportation Management System.

  • Ensure high quality, cost effective and timely logistics services that meet customer expectations and business objectives.

  • Provide outstanding customer service to carrier partners, internal and external customers and distribution center personnel.

  • Negotiate with customers on contract rates and on spot quote basis, insuring profitability on all miles traveled.

  • Determine and implement corrective action for freight lanes outside cost and service parameters; work with dispatchers, transportation managers, external sales/carrier companies, etc. to ensure resolution of issues.

  • Identify and analyze opportunities to increase inbound freight handling and capitalize on new opportunities through networking relationships and calls from brokers/business.

  • Conduct analysis between current vendors and new opportunities to determine cost effectiveness; make recommendations to management based on such analysis.

  • Responsible for problem resolution related to logistics working with carriers and internal departments as necessary to ensure resolution.

  • Investigate causes of over short and damage claims.

  • Resolve freight invoice discrepancies and mitigate any accessorial charges.

  • Assist carriers with issues related to loading, unloading, appointments, unplanned accessorial and communicate with appropriate personnel as necessary.

  • Monitor and schedule shipments to ensure on-time delivery and communicate issues to distribution centers and procurement.

  • Generate and review operational reports (i.e., shipment, purchase order, etc.), and prior day loads to identify both successes and issues related to service metrics; follow up and provide status updates accordingly.

  • Assist with new and existing carrier development; i.e., on-boarding, issue resolution, network growth, bid process, etc.

  • Analyze existing shipping processes and procedures, identify areas of improvement, assist with implementation of changes as needed.

  • Participate on project teams for supply chain initiatives (i.e., new facilities, vendor changes, etc.) as assigned.

  • Additional responsibilities may be assigned as needed

Here’s what you’ll need:

  • Bachelor’s Degree in Business Administration or Logistics or other related field.

  • Experience in a related field is a plus.

  • Experience with transportation optimization tools is a plus.

  • Familiarity with all transportation modes.

  • Basic understanding of supply chains, carrier pricing and warehouse operations.

  • Strong written and verbal communication skills.

  • Strong organization, prioritization and multi-tasking skills.

  • Must have a strong commitment to customer service, solution execution and follow through.

  • Working knowledge of MS Office, most specifically Excel skills. Ability to travel as required (approximately up to 10%).

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.


As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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