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Logistics Account Specialist

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


5752 Wheeler Rd, - Indianapolis, Indiana 46216

Job Description:

Position Summary:

Supports the Carrier and Account Management teams to ensure all orders are scheduled, entered, tracked and updated in a timely manner from origin to destination. This position serves as the foundation of learning our business/industry and focuses on data entry and communication by connecting via phone and email to gather accurate information from carriers and customers.

This role offers a hybrid schedule at our office in Indianapolis, IN. The preferred schedule is Tuesday - Saturday (Tue-Thu in office, Fri & Sat remote) during normal office hours. We will also consider a Thu-Mon schedule.

Here’s what you’ll do:

  • Ensure accurate data capture and update team on any issues with loads through the day.

  • Ensure processes follow customer Standard Operating Procedures (SOPs).

  • Enter appointment requests and/or orders received from customers and Logistics team into the transportation management system (TMS) timely and with 100% accuracy.

  • Manage paperwork requests i.e., Proof of Deliveries (POD) and Bill of Ladings (BOL).

  • Perform daily check calls and document information and data into systems on loads dispatched.

  • Receive and document appointment requests from other departments as needed.

  • Set up appointments with carriers.

  • Support Accounts Receivable in collection of past due invoices for loads covered.

Here's what you'll need:

  • This is an entry-level/early career role within our organization. One year of relevant industry experience and/or equivalent education preferred, but not required

  • Bachelor's degree preferred

  • Previous experience in transportation, logistics, or other supply chain function preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.


As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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