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Physical Security Specialist

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!


850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

Responsible for ensuring best-in-class support, maintenance and administration of physical security technology and associated software applications (including but not limited to CCTV, access control, intrusion alarms) for SpartanNash facilities. Conducts on-going risk assessments to identify potential physical security risks and vulnerabilities and creates plans to mitigate them. Work with internal and external users to ensure they are adequately trained in all systems and technologies and will coordinate service and maintenance requests in a timely manner which limit system downtime or otherwise expose SpartanNash to security risks.

Here's what you’ll do:

  • Manage and provide oversight to Video Management System (VMS), access control system, alarms, and other security technology.

  • Conduct ongoing functionality review of security systems to ensure proper coverage and operation.

  • Investigate and resolve technical issues related to physical security systems. Analyze system malfunctions, conduct diagnosis, and identify root cause of problems. Implement appropriate solutions or escalate issues to higher-level support, as necessary.

  • Collaborate with end users to ensure personnel are appropriately trained to use security equipment, conducting regular training classes, and providing guidance and coaching.

  • Assist with the design and implementation of security systems to ensure consistent standards.

  • Create measurable reporting process and KPIs to include alarm monitoring, incident response, tracking and reporting, and other service areas.

  • Engage with cross-functional teams to evaluate program effectiveness and ability to meet internal and external stakeholder needs.

  • Monitor intelligence analysis, threat, crisis, and emergency response programs.

  • Support of Crisis Management and Business Continuity incident reporting structure as required by SpartanNash’s Crisis Management programs.

  • Provide support to ensure consistent standards relative to the preparation and training of emergency evacuation and crisis teams.

Here’s what you’ll need:

  • Bachelor’s Degree preferred in Business, Criminal Justice, or related field.

  • Three years’ experience in commercial security systems, support, programming and servicing access control and video management systems.

  • Technical training preferred on systems (CCURE 900, Avigilon, or other applicable systems).

  • Strong organizational, analytical, and problem-solving skills.

  • Strong written and verbal communication skills.

  • Available to respond to phone, email, and other communications after hours regarding critical system concerns to find quick resolution of issues.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.


As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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Putting People First

Just what do we mean when we say that SpartanNash has a People First culture? Helping others feel valued and recognized for their work, providing helpful feedback to help coworkers improve, and rewarding winning performance are all ways that we can – and do – live this culture on a daily basis.

Learn More About Our Culture

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At SpartanNash, people matter. We want to hire and retain the best, then help them succeed. If that’s you, let’s find your next role at our food solutions company.

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